Question 1

Animal Wellness

Accepted Answer

If, during your dog’s Day Camp 2.0 or Hybrid Camp visit, we observe behaviors that may indicate they are unsafe for themselves or other dogs, such as aggression, emerging sexual maturity or signs of illness. we will transition them to Solo Camp for their safety and well-being. Any additional Solo Camp fees will be the responsibility of the pet parent.

To ensure the health and safety of all dogs in our care, we are unable to accept pets for boarding, daycare, or training if they are actively being treated for conditions such as cancer, heartworms, or any medical issue that is not compatible with a safe, social environment.

Question 2

Boarding Belongings

Accepted Answer

Required:
Food in airtight bags or containers
Medications

Permitted:
Beds
Blankets
Chews
Toys

Restricted:
Bowls (unless your dog requires a specific bowl to eat)
Excess food in non-airlock containers (only pack food for your stay plus an additional 2–3 days in case of travel emergencies)

All personal items are cleaned and sanitized daily. Items may be removed from your dog’s cabin if destructive behavior is observed. Scout’s Honor is not liable for items that are broken or left on-site.

Question 3

Boarding Lodging

Accepted Answer

Dogs are thoughtfully matched with cabin accommodations based on their size, Dogs are thoughtfully matched with cabin accommodations based on their size to ensure a comfortable and relaxed environment for every guest.
Pups from the same household may share a cabin if they are compatible and do not display aggression, resource guarding or other behaviors that could put either dog at risk. If at any point housemates show concerning behavior toward one another, they will be separated into individual cabins to ensure safety and comfort.

Frequently Asked Question: Is there a discount for multiple dogs staying in one cabin?

We do not offer discounts for shared cabins. Even when dogs stay together, each pup receives the same individual care, attention, and supervision to ensure they remain safe, happy, and comfortable throughout their stay.

Question 4

Boarding Payment

Accepted Answer

Deposits:

All boarding reservations require a 50% deposit.

Non-Peak Travel Times:
Deposit is refundable up to 72 hours before the reservation begins
Remaining balance is collected 24 hours before arrival
Cancellations within 24 hours of the reservation will be charged for the full stay

Peak Travel Times:
Deposit is refundable up to 14 days before the reservation begins
Remaining balance is collected 72 hours before arrival
Cancellations within 72 hours of the reservation will be charged for the full stay

Frequently Asked Question: What is a Peak Travel Time?

Peak Travel Times are periods of higher demand when we require additional staffing to maintain the quality of care. Similar to a hotel model, these dates are identified on our website calendar and may include an additional $5–$25 per night fee for boarding reservations only.

Question 5

Boarding & Daycare Evaluations

Accepted Answer

Eligibility for Services
All dogs must complete a Evaluation before they are eligible to book any services at Scout’s Honor. This allows our team to assess temperament, social skills, and overall comfort in our environment so we can provide safe, appropriate care.

To maintain eligibility, dogs must attend Scout’s Honor at least once every 6 months. This helps ensure we can consistently support your dog’s behavior, needs, and comfort level over time.

Daycare:

If a dog has not visited within the past 6 months, they are required to complete a paid re-evaluation day before returning to daycare. This ensures their behavior is current and that they are still a good fit for group play.

Boarding:

For dogs preparing for an overnight stay who have not visited within the past 6 months, we require 1–3 days of daycare or a 1-night boarding stay prior to their reservation. This transition period helps us reintroduce them to the facility, evaluate their comfort level, and set them up for a successful stay. The exact requirement will depend on each dog’s previous history at Scout’s Honor and is determined at management’s discretion.

Question 6

Booking Reservations

Accepted Answer

Reservations
All services require advance reservations. Bookings can be made through your customer portal, website live chat, or by texting 833-765-1855 (existing customers only).

Daycare:
All daycare services are reserved for Pack Members. Non-Pack Member requests are placed on a waitlist. If space becomes available, waitlisted reservations are approved in the order received by 12 PM the day prior to the scheduled visit. During Peak Travel Times, we recommend booking 4–6 weeks in advance.

Boarding:
Priority Boarding is available to Gold & Silver Pack Members through our concierge service during Peak Travel Times. We recommend booking 4–6 weeks in advance during Peak Travel Times.

Grooming: 
All grooming appointments must be scheduled in advance to ensure availability. Booking 4–6 weeks ahead is recommended during Peak Travel Times.

Training: 
Training sessions are scheduled at the time a training package is purchased.

Frequently Asked Question: 
What is a Peak Travel Time?

Peak Travel Times are periods when demand is highest and we require additional staffing to maintain quality of care. These dates are listed on our website calendar and may include an additional $5–$25 per night fee for boarding services only.

Question 7

Cancelling Reservations

Accepted Answer

Boarding & Daycare:

A minimum of 24 hours’ notice is required for all reservation cancellations or modifications to avoid charges.

During Peak Travel Times, a minimum of 72 hours’ notice is required for cancellations or modifications.

Grooming & Training:

A minimum of 24 hours’ notice is required for all reservation cancellations or modifications to avoid charges.
During Peak Travel Times, a minimum of 1 week (7 days) notice is required for cancellations or modifications.

Frequently Asked Question: What is a Peak Travel Time?

Peak Travel Times are periods when demand is highest and we require additional staffing to maintain the quality of care. These dates are listed on ourwebsite calendar and may include an additional $5–$25 per night fee for  boarding services only.

Question 8

Daily Drop Off Days & Times

Accepted Answer

Hours of Operation

Open Monday–Sunday
Morning: 7:00 AM – 10:00 AM
Evening: 4:00 PM – 7:00 PM
Lobby is closed on Thanksgiving and Christmas Day.

Off-Hours Drop-Off & Pick-Up

We can accommodate off-hours drop-off or pick-up for a $15 fee anytime between 6:00 AM–8:00 PM.
The off-hours fee is waived for:
Gold Pack Members 
Pet parents working in the following roles (while on duty only):
First Responders (Fire, Police, Paramedics)
Healthcare Workers
Public School Faculty (Indiana University, Ivy Tech, Monroe County Community School Corporation)

To redeem complimentary off-hours service, submit a photo of your employer-issued schedule with your name clearly visible to hello@scoutshonorpetretreat.com before pick-up.

Frequently Asked Question: How do I request an off-hours drop-off or pick-up?

Please provide at least 24 hours’ notice for all off-hours requests. You can submit your request through your customer portal, website live chat, or by texting 833-765-1855 (existing customers only).

Question 9

Daycare, Grooming, Training, & In-Home Pet Sitting Payments

Accepted Answer

Payments

Prepayment is required for all services, including daycare, boarding, grooming, training, and in-home services, prior to check-in.

Regular Times:
 Invoices are collected 24 hours before check-in.

Peak Periods:
Invoices are collected 72 hours before check-in.

Frequently Asked Question: 
What is a Peak Travel Time?
Like a hotel we require additional staff when we are at our busiest to ensure the quality of care remains the same. Peak Travel Times are identified on our website calendar and may carry additional fees from $5-$25/night for boarding reservations only.

Question 10

Federal Holiday Day Service Fee

Accepted Answer

Federal Holiday Day Services Fee
All daycare and grooming services include an additional $15 charge on all federal holidays.

Federal Holiday Fee Exemption
 Some clients may qualify for removal of the Federal Holiday Day Services Fee for day services if they are actively working in eligible roles during the holiday.
Eligible roles include:
First Responders (Fire Department, Police Department, Paramedics)
Healthcare Workers
Public School Faculty (Indiana University, Ivy Tech, Monroe County Community School Corporation)

To redeem the exemption, submit a photo of your employer-issued schedule with your name clearly visible to hello@scoutshonorpetretreat.com prior to pick-up.

Question 11

Sickness

Accepted Answer

Per our Animal Control permit, Scout’s Honor cannot knowingly house sick animals with potentially communicable diseases.

If a dog displays symptoms of a communicable illness, we are required to quarantine them in our isolation ward.
Dogs are welcome to return once a veterinarian clears all risk of contagion or 14 days after the illness has subsided.

This ensures the safety and well-being of all pets in our care.

Question 12

Spay/Neuter

Accepted Answer

Policy for Unaltered Dogs

All Unaltered Dogs:
Unaltered dogs may participate in group play as long as they are not disruptive or distracting in the pack environment.
If an unaltered dog becomes disruptive or unsafe during group play, they will be transitioned to Solo Camp until they are spayed or neutered.

Dogs within 14 days of spay/neuter surgery are required to attend Solo Camp only, focusing on mental enrichment during recovery.

Female Dogs:
Female dogs in a heat cycle may only participate in Solo Camp or Training programs for 6 weeks from the start of their cycle.

After the 6-week period, they may return to all Camp programs once they are no longer in heat and are cleared for group participation.

Question 13

Vaccinations

Accepted Answer

Facility Reservations (Daycare, Boarding, Grooming, Training):

All dogs must have current vaccination records for:
Bordetella
Canine Influenza
DHPP
Leptospirosis
Rabies
A 14-day waiting period is required after the initial 1–4 doses of any vaccination series before a dog may attend services.

In-Home Reservations:
Current Rabies vaccination is required.
Additional Guidelines:
All vaccinations must be administered by a licensed veterinarian.
Annual titer tests are accepted in place of vaccination requirements, except for Rabies.
Veterinary exemption waivers are accepted in place of vaccination requirements, except for Rabies.

Animal Wellness

Boarding Belongings

Boarding Lodging

Boarding Payment

Boarding & Daycare Evaluations

Booking Reservations

Cancelling Reservations

Daily Drop Off Days & Times

Daycare, Grooming, Training, & In-Home Pet Sitting Payments

Federal Holiday Day Service Fee

Sickness

Spay/Neuter

Vaccinations

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