Question 1

Are reservations required?

Accepted Answer

Yes. All daily spots are reserved exclusively for Pack Members.

If any spaces remain unclaimed, waitlisted reservations are approved the day before the reservation begins, in the order they were received.

Please note that availability is limited during peak travel periods. We recommend booking 4–6 weeks in advance for these dates. You can view our peak date calendar to help plan ahead.

Question 2

Can I schedule a tour?

Accepted Answer

Yes!

Schedule a tour by visiting www.scoutshonorpetretreat.com/tour

Question 3

How do I create an account?

Accepted Answer

Create an account by going to our website and clicking the “Book Now” button at the top of the homepage. From there, you’ll be guided through a simple registration process where you can set up your account, add your dog’s details and get started booking services or scheduling your first visit.

Question 4

How do I upload vaccination records?

Accepted Answer

Upload your vaccination records through the customer portal by logging into your account and navigating to the “Files” section. From there, you can securely upload and store your dog’s vaccination documents so our team can review them before your visit or service begins.

Question 5

How do I schedule a reservation?

Accepted Answer

Existing Clients

Tap Log In at the top of our website to access your account.

New Clients
Tap Book Now at the top of our website.
Create your account.
Complete the animal form(s) with information specific to your pet(s).
Upload vaccination records under the “Files” section of your customer portal.
If you experience any issues uploading records or booking a service after creating your account, please contact us for assistance at:
hello@scoutshonorpetreat.com

Question 6

How do I add additional services on existing reservations?

Accepted Answer

To add enrichments, photobooths, or spa services to an existing reservation, please contact us directly by text at (833) 765-1855 or by email at hello@scoutshonorpetretreat.com. Our team will be happy to help update your booking and add any additional services you’d like.

Question 7

What are Peak Dates?

Accepted Answer

Peak Dates

Peak Dates carry an additional fee of $5–$25 per night for all facility boarding services. This helps support the additional staffing required during periods of high occupancy.
Peak Dates are determined based on:
IU/MCCSC school calendars
Historical facility capacity trends and demand patterns
A full list of Peak Dates through the end of 2026 is available on our calendar.

Peak Date Cancellation Policy

A minimum of 72 hours’ notice is required for any reservation cancellations or modifications in order to avoid additional charges.

Question 8

What if I need to extend my boarding stay unexpectedly?

Accepted Answer

If you need to make any accommodation modifications, please contact us as soon as possible using one of the following methods:

Email: hello@scoutshonorpetretreat.com
Live chat on our website
Text: 833-765-1855

Our team will assist you in updating your reservation and ensuring your pet’s needs are properly accommodated.

Question 9

What is a TNC Crate?

Accepted Answer

A TNC crate is a custom, indestructible crate designed for dogs that are highly destructive or experience significant anxiety. Our approach follows Fear Free principles, prioritizing your dog’s emotional well-being while minimizing stress throughout their stay.

During peak boarding periods, if our cabins are fully booked, we may ask whether you are comfortable having your dog stay in a TNC crate. In these cases, your dog would only be crated during meals and overnight.

We use positive, low-stress handling techniques to help ensure they feel safe and secure.

We currently have 2 XL and 2 L TNC crates available.

For more information, including exact dimensions, visit www.tnccrates.com.

Question 10

What is the Gingr for Pet Parents App Code?

Accepted Answer

The facility code for Scout's Honor is 11048.

Question 11

What should I bring for my dog’s boarding stay?

Accepted Answer

Food:

All food must be brought in airtight containers or individually packaged meals. Please pack enough for your dog’s stay plus an extra 2–3 days in case of delays.

Medication:

Send enough medication for the stay plus an additional 2–3 days, and complete the medication form in your dog’s profile in the customer portal.

Personal items allowed:

Beds, blankets, toys, and chews.

Personal items not allowed:

Bowls (unless medically required) and loose or unsealed bulk food bags. Only bring properly packaged food for the stay plus 2–3 extra days.

All items are cleaned and sanitized daily, and may be removed if destructive behavior occurs. Scout’s Honor is not responsible for personal belongings left on-site.

Question 12

When are drop-off and pick-up hours?

Accepted Answer

Hours of Operation:

We are open for drop-off and pick-up seven days a week.
Morning: 7:00 AM – 10:00 AM

Evening: 4:00 PM – 7:00 PM

We are closed to the public on Thanksgiving and Christmas.

FAQ

Are reservations required?

Can I schedule a tour?

How do I create an account?

How do I upload vaccination records?

How do I schedule a reservation?

How do I add additional services on existing reservations?

What are Peak Dates?

What if I need to extend my boarding stay unexpectedly?

What is a TNC Crate?

What is the Gingr for Pet Parents App Code?

What should I bring for my dog’s boarding stay?

When are drop-off and pick-up hours?

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